Moving internationally can be both exciting and daunting. Whether you’re relocating for work, family, or a fresh start, choosing the right moving company is crucial. Unfortunately, not every experience goes as planned—just ask Sarah, who endured one of the worst moving experiences imaginable before finding us.
Sarah’s journey began when she decided to relocate from London to Brussels for her new job. Excited about this life-changing opportunity, she hired what seemed like a reputable moving company based on their website and initial consultation. Little did she know, this decision would lead to months of frustration, damaged belongings, and countless sleepless nights.
On the day of the move, Sarah was shocked to see an army of 11 people arrive at her doorstep. While having extra hands might sound helpful, it quickly became chaotic. One mover made an inappropriate joke directed at Sarah, leaving her embarrassed and upset. When she confronted him, the atmosphere turned tense, with everyone awkwardly avoiding eye contact.
Sarah had clearly labelled her items, specifying which boxes needed to go to her temporary storage unit in Antwerp and which ones were destined for her new home in Brussels. However, upon arrival, nothing was where it should have been. Her furniture ended up crammed into a single storage locker so haphazardly that they required two lockers instead of one due to the mess.
When Sarah reached out to complain, the response was equally frustrating. Initially, the salesperson apologised profusely, promising action. But soon enough, blame-shifting took over—each department pointing fingers at the other. Eventually, communication ceased altogether. The final email read, “Gee, sorry, we’ll train our staff better,” but Sarah knew deep down that no real change would occur.
Thankfully, fate intervened when a colleague recommended our services to Sarah. After hearing her story, we immediately understood how important it was to restore her faith in international moving companies. Here’s how we helped turn her nightmare into a success story:
We introduced Sarah to one of our most trusted partners in Europe—a team renowned for their professionalism, attention to detail, and commitment to customer satisfaction. Unlike her previous experience, these movers handled everything with precision:
There were no hidden fees or surprises along the way. The quotes provided were clear, competitive, and inclusive of all services. Most importantly, Sarah’s belongings arrived on time—at the correct locations—and in pristine condition.
Throughout the process, Sarah had direct access to a dedicated account manager who kept her updated at every stage. Any questions or concerns were addressed promptly, giving her peace of mind during a stressful transition period.
At Brussels Removals International, we pride ourselves on delivering exceptional service tailored to your unique needs. Our extensive network of vetted partners ensures that whether you’re moving from the UK, France, Germany, or any other European country to Belgium, your relocation will be smooth, efficient, and stress-free.
If Sarah’s story resonates with you—or if you simply want to avoid potential pitfalls—don’t hesitate to get in touch with us. Whether you’re planning a small household move or transporting large volumes of goods, our team is here to guide you every step of the way.
For reliable, hassle-free removals to Belgium, contact us today. Let us show you what true professionalism looks like.
